Toyota Motor Sales is experiencing improved functionality and efficiency in their parts management system as well as all major sales, financial and customer relationship management systems thanks to OSI Consulting’s around-the-clock system engineering and sustainment services.
Objectives
Toyota Motor Sales (TMS) is the second largest seller of automobiles in the United States. The processes and infrastructure that support customers, dealers, warranty information, parts tracking, procurement and other services are immense. TMS needed to establish the infrastructure and fulltime management team to support credit applications, insurance forms and bill payments available in their online and dealership storefronts. They also required information systems and databases that would back up warranty offerings, customer information management systems, and all other major sales and financial systems. In addition, the company needed help providing a better management infrastructure for procurement and tracking vehicle parts in U.S. territories. However, TMS found that it wasn’t economically practical to provide the necessary staff or technology resources entirely through the in-house IS department.
Approach
OSI Consulting provided Toyota with a dedicated Program Management Team with capabilities spanning the range of technology and project management skills needed at TMS, including:
- Initial assessments to help determine technology needs.
- System infrastructure design and construction.
- Database support and integration with legacy systems and mainframes.
- Fulltime, onsite staff to provide security monitoring and ongoing maintenance through our Enterprise Assurance Technology Solutions (ETAS/Sustainment Services).
- Integration of disparate applications, physical components, and business processes.
Results
With OSI Consulting’s system engineering and sustainment services, Toyota Motor Sales is experiencing improved functionality and efficiency in their parts management system as well as all major sales, financial and customer relationship management systems. The around-the-clock infrastructure and applications support that OSI Consulting provides optimizes their IT investment and allows them to focus on running and growing their crucial U.S. business interests.
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