OSI Consulting
OSI Helps Robbins Bros. Shine with New Integrated Retail Solution

OSI's Comprehensive Offerings Helped Robbins Bros. improve merchandising operations, reduce overhead, and increase sales and profitability

Objectives
In early 2001, Robbins Bros.—the “World’s Biggest Engagement Ring Store”—was at a crossroads in which their operations had outpaced their limited systems, ultimately blocking new growth.

The company was looking for an information management solution that would incorporate complex business processes, boost sales and customer satisfaction, and increase profitability. Robbins Bros needed a completely remodeled infrastructure and integrated family of applications that would provide business and technology solutions in three key areas:

  • Managing overall business processes, infrastructure and applications.
  • Supporting aggressive growth across new channels.
  • Promoting the Robbins Bros. brand.

Approach
Robbins Bros. approached OSI Consulting for their experience in customizing core Oracle business applications and their knowledge of the functionalities needed for a retail operation to thrive. OSI Consulting delivered:

  • Accounting and finance applications that improve the customer-specific collections process.
  • Inventory and merchandising functions, which streamline inventory, layaways, forecasting and planning.
  • In-store management features that capture customer history, pricing and accounts receivable.
  • Additional store management features that track employee time and sales, reconcile cash registers, generate traffic reports, track customer data and provide visual product searches.
  • Multi-channel integration that focuses on aligning customer data across all points of customer interaction—including e-commerce and traditional storefronts as well as customer service centers—in real time.

Results
Robbins Bros. has a new approach to managing their business with continuity and a laser-beam focus. Their business applications now collect, process, and share financial, merchandising and customer information across all brick-and-mortar and e-commerce storefronts. The company’s new information systems provide them with the real-time, actionable enterprise information they need to make fact-driven decisions—allowing them to improve their merchandising operations, reduce overhead, and increase sales and profitability.