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A regional large jewelry retailer signs up multi-location, multi-year application
support contract with OSI Consulting.
Objectives
client's (a large Jewelry retailer in US west coast) business has been run by the
same family for three generations. Their welcoming, customer-friendly formula has
made them one of the nation's largest jewelers.
To better manage their multiple locations, the client (a large Jewelry retailer
in US west coast) chose the Oracle E-Business Suite to deliver timely and reliable
information on financial, sales, inventory and operational performance. Due to OSI
Consulting's experience in customizing Oracle E-Business applications for other
customers, the client turned to OSI to set up the systems and provide ongoing 24x7
support. The goals for the new system were:
- Managing overall business processes, infrastructure and applications.
- Supporting aggressive growth across new channels.
- Promoting the client's brand.
Approach
OSI designated multiple teams spread across client locations in the United States
and India to work on different projects. OSI teams in the U.S. deliver Oracle E-Business
implementation and customization projects, and on completion transfer 24x7 support
to the OSI India team.
Projects completed through the OSI multi-shore process:
- In-house Point of Sale (POS) application integrated into the Oracle E-Business Suite.
- Oracle E-Business based accounting and finance applications.
- Applications to support inventory and merchandising functions.
- In-store management application to capture customer history, pricing and accounts
receivable.
- Store management features to track employee time and sales, reconcile cash registers,
generate traffic reports and track customer data.
- Data mart for integration and real-time delivery of sales data from different retail
channels (Internet and storefront).
- Store management features to track employee time and sales, reconcile cash registers,
generate traffic reports and track customer data.
- Store management features to track employee time and sales, reconcile cash registers,
generate traffic reports and track customer data.
- Store management features to track employee time and sales, reconcile cash registers,
generate traffic reports and track customer data.
Results
- Implementation of new IT applications in a short time frame, without overhead and
learning-curve costs for in-house personnel.
- Cost reductions through the combination of OSI onsite and offshore teams.
- 24x7 production support for IT infrastructure and applications, with proactive monitoring
and resolution of issues.
- Ability to maintain systems during U.S. off-business hours for patching and upgrades.
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