Salesforce Integration

OSI was one of the first Oracle partners to leverage Service Oriented Architecture (SOA) technology to build and orchestrate real-time integration between SFDC and ERP applications. These integrations include syncing up Items, Pricelists, and Customers to create Sales Orders in ERP when an Opportunity is “closed” in SFDC. Unlike the traditional point-to-point integrations, OSI follows a highly scalable Application Integration Architecture while building these integrations along with deploying canonical business objects.

OSI offers a comprehensive set of integration services for Salesforce with cloud as well as on premise application using both API and integration tools like:

  • Salesforce Data Loader
  • Informatica
  • Jitterbit
  • Mulesoft
  • Cast Iron

Salesforce Case Study

About The Client

  • One of the US’s largest and fastest-growing health care resources
  • Partner with more than 3,000 providers to help treat more than 4 million patients a year
  • Solutions cover the continuum of care, from Emergency, Physical and Hospital Medicine, to Care Management, Urgent Care and Medical Billing

The Challenge

  • Fast growing business and changes to four major business lines
  • No/Limited IT system support to manage, maintain and enhance their various Salesforce instances and the related systems

Service Provided

  • Salesforce Sustainment Support
  • Application Management and Support
  • On-demand support
  • Global Delivery – 24 x 7 offshore support – 9 osi-source member team
  • Support team skills include Informatica Cloud, SQL Server Reporting Services, various third party App Exchange packages, and Salesforce add-ons like Data.com
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