Managed Services

Here are just a few reasons to choose managed services from OSI:

Reduce and control operating costs: With outsourcing, you eliminate the costs associated with hiring an employee (management oversight, training, health insurance, employment taxes, retirement plans etc.)

Improve company focus: It can be hard to take care of the needs of all departments across your company. Outsourcing will let you and your company focus on your core competencies. It is neither practical, nor possible to be a jack of all trades.

Gain access to exceptional capabilities: Your return on investment is so much greater when you outsource information technology to a firm that specializes in the areas you need. Instead of just the knowledge of one person, you benefit from the collective experience of a team of IT professionals.

Free internal resources for other purposes: You may have someone in your office that is pretty good with computers or accounting, but most likely these were not the jobs he or she was hired to do. If they are spending time taking care of these things, who is doing what they were hired to do? Outsourcing allows you to retain employees for their highest and best use, rather than wasting time on things that may take them longer than someone who is trained in these specific areas.

Resources are not available internally: On the flip side, maybe you don’t have anyone in your company who can manage your IT needs, and hiring a new employee is not in the budget. Outsourcing can be a feasible alternative, both for the short and for the long term.

Maximize restructuring benefits: When you are restructuring your company to improve costs, quality, service, or speed, your noncore business functions may get pushed aside. They still need to be handled, however, and outsourcing is an optimal way to do this.

Function difficult to manage or out of control: This is definitely a scenario when outsourcing to experts can make a big difference. But don’t make the mistake of thinking you can forget about the problem now that it’s being “handled.” You still need to be involved even after control is regained.

Make capital funds available: By outsourcing noncore business functions, you can spend your capital funds on items that are directly related to your product or your customers.

Reduce Risk: Keeping up with technology required to run your business is expensive and time consuming. Because professional outsourced IT providers work with multiple clients and need to keep up on industry best practices, they typically know what is right and what might be a wasted investment.

 

How can OSI consulting help you reduce costs and increase profit with managed services?

In order to lower your cost of IT operations and free your resources to focus on more strategic initiatives, our experienced professionals can accomplish tasks in a more efficient manner. Working as an extension of your team, we will partner with you to help you achieve your overall business goals.

Better Alignment of Resources

Let us handle the tactical work, and you can focus on what you do best. Maintaining servers and applications is not your core business, but it is ours. Our global support teams can perform the routine tasks, and free up more of your time to improve services and build out new capabilities.

Extension of Your IT Team

While we supply technology services, we’re relentlessly focused on customer service. Our global support organization builds a relationship with you and works as an extension of your IT team.

Greater Efficiencies for Lower Costs

Take advantage of efficiencies and economies of scale, thanks to our experience in working with dozens of clients. The cost advantages truly multiply if you run a 24/7 operation.

Our global team works in parallel with our North American team, and is set up specifically to handle remote nighttime maintenance. That means we can manage your servers and applications around the clock, sparing you from the double or triple expense of staff hires for round-the-clock coverage.

Flexibility to React Quickly

We’re at the ready to deliver customized services that work toward your strategic objectives. Regular telephone consultation, twice weekly or more, assures that we understand your changing requirements. While many of our services can be delivered remotely for lowest cost, we augment them with onsite personnel when needed.

Flexible contracting lets you specify the operations that you wish to outsource and which ones to keep in-house. Ultimately, our partnering relationship is all about understanding your business, so we’re ready whenever you need us.

Comprehensive Services to Maximize Your Capabilities

Watch: Validation and Escalation. Our Global Support will provide first level support for all your applications and infrastructure 24/7. Once we validate the issue, we contact your team for resolution.

Solve: Validation, Escalation, and Resolution. With this service, we validate and then follow pre-defined steps to fix the issue and document the resolution.

Manage: Validation, Resolution and Root Cause Analysis. Our Global Support team owns the issue until it is resolved. They undertake root-cause analysis to make sure steps are taken to prevent similar issues in future. We also take care of pro-active management like patching, backups, minor upgrades, etc.

On-Demand Support: OSI provides technical resources on-demand basis. Sometimes customers cannot afford to have IT staff for a various technology areas in their environment. With this service, OSI helps out when your IT staff is overloaded with short term projects or when they are out of office e.g. time off.

 

The OSI Control Center (OCC)

OSI utilizes a proprietary tool for the centralized administration of services provided to our customers. The OSI Control Center (OCC) is the primary interface that consolidates management information into a single console and allows for the coordination of all monitoring, IT operations and support functions. As a result of over 15 years of experience in mission critical applications and environment support, OCC enables organizations to achieve control and efficiency while improving service quality.

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