Consumers expect a seamless and flexible shopping experience, whether in-store or online. Providing shoppers with that flexibility requires the latest in e-Business solutions for inventory and order-distribution systems as well as customer data management.
OSI Consulting has a highly skilled team of global technology experts that provide implementation and support services to many retail business clients. For more than two decades, OSI has provided our clients with real-time visibility into their customer’s shopping data. Access to this data has helped retailers increase sales, promote products, and meet the ever-evolving expectations of their customers in a cost-effective manner. With our Global Development & Support process, we have also helped retail clients manage their new technologies with on-going business and technical support.
OSI worked with one well-known global retailer to transform their legacy technologies into an integrated solution enabling an improved and consistent customer experience across channels, including web, in-store POS, mobile apps, social, and partner services. The primary solution components included customer management, sales, promotions, fulfillment flexibility, and inventory management.
Our comprehensive, collaborative approach has helped brick-and-mortar as well as e-retailers grow by first establishing a strong IT infrastructure and then implementing applications and tools that provide real-time information on sales, inventory and operational performance.
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