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ORACLE E-BUSINESS SUITE UPGRADE FOR LEADING COMMUNICATIONS PROVIDER

A leading competitive carrier in its footprint offers local and long distance voice, dedicated Internet access, private networking, data transport services as well as bundled voice and Internet solutions.

The client manages over 40,000 customer accounts with over one million access lines in service. They used Oracle E-Business Suite (EBS) version 11 to support business operations and in 2011 decided to undergo an initiative to upgrade to EBS Release 12. When OSI was hired, the team observed the client was not using EBS effectively and there were considerable improvements that could be made.

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